Clarify cases of unusual payments made through credit and debit cards of many customers.
As it turns out, a large number of credit and debit card holders have been facing the problem of making payments without doing their own transactions. Bank of Thailand and the Thai Bankers’ Association was aware of the problem and investigated the situation. Initially found not caused by any information leakage from the bank rather, it is a transaction arising from transactions for payment of goods and services with online stores registered in foreign countries. And it’s not a money-sucking app as it appears in the news.
The card’s issuing bank has now suspended the use of the customer’s card with unusual transactions. and contact customers and is in the process of investigating the merchants with these unusual transactions.
In addition, customers who self-detect transactions with irregularities. You can contact the call center or branch of the card issuing bank to promptly verify and confirm the transaction. The bank will take care of any problems that arise. and expedite refunds to customers who have been damaged in accordance with the Bank’s procedures as soon as possible
The Bank of Thailand and the Thai Bankers’ Association attaches great importance to the safety of financial transactions and protection of personal information of customers Commercial banks have a security system and are constantly checking for irregular transactions. When an unusual item is found The bank will notify the customer to verify and confirm the transaction. and always ready to take care of customers with responsibility
Bank of Thailand
Thai Bankers Association
October 17, 2021
